Trusting David, Trusting 2nd Chair

Core to 2nd Chair is trust. Our product is designed to help users trust the outputs of the AI. At the company level, we care deeply about having our customers also trust our company. Trust is a core pillar of the company all the way through. It starts at the top, and shows up at every level of the company.

At the level of product - 2nd Chair treats data as opt in, not opt out. Data customers upload to the product stays with that user. It's not used to make the AI better. The AI can't use input data from one customer to answer another's prompts. Outputs aren't fed back into the AI. The list goes on. We also track all regulations on AI at the federal and state level to keep the product compliant. Finally, we continuously research state-based legal requirements to ensure our product makes it fast and easy for lawyers to stay compliant with their legal obligations.

At the level of operations - we make clear under what conditions 2nd Chair will look at user data. Our engineers and operations staff undergo stringent privacy and security training. They don't look at any user data unless textually authorized, so customers know when their data is being accessed - which is nearly never. Plus, we make all of our documentation easily accessible in our trust center so it can be accessed at any time.

At the level of the law - we put all of this into our terms and conditions and our privacy policy. 2nd Chair builds trust through plain (legal) provisions. We know that the average lawyer is not a technology nerd. We are, but we also speak the language of the law. Our use of data is not small print in our Terms and Conditions or our Privacy Policy. It's an appendix, segmented out to be easy to find. 2nd Chair makes plain language descriptions so that lawyers can do what they do - analyze legal language. Because we are confident at a technical level that the AI keeps the information secure. Therefore in plain language, 2nd Chair indicates things like "user data shall not be accessible to another user", or "the company shall not train on user data". We explicate how data moves, who in the company can access that data, under what conditions, and more. That way, lawyers can clearly meet their state bar obligations.

Trust-building with customers starts as an organizational paradigm. It has to be a core mission of the company. Then it is manifested through human behavior in that company. That human behavior includes technical design, the way sales people talk, and how marketing positions consumer information.